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SGK achieves improved performance, reduced time to find and correct issues, & validates SLA credibility using New Relic

Languages: Java


  • Achieve faster diagnosis of emerging issues in applications
  • Have more fact-based discussions to understand root causes driving performance issues
  • Avoid hardware, software, and staffing costs of on-premise solutions
  • Maintain focus on delivering best possible client experience


  • New Relic serves as ideal technical foundation for system monitoring to understand multi-tier application
  • Easy-to-use interface and out-of-the-box deployment translate into immediate results
  • New Relic aggregates relevant data around response times, converting megabytes of data into actionable information for administrators, developers, and executives
  • Real User Monitoring (RUM), Transaction Tracing, Apdex alerts, and App Map work together to provide unprecedented insight into performance
  • New Relic Platform plugins present key monitoring information from single interface


  • Saved significant amounts of time and money – cutting time to identify source of problem by 75%
  • Enabled creation of automated KPI reports on the performance of BLUE for clients
  • Saved an estimated 3 FTEs per year by drastically reducing the time necessary to identify root causes and resolve incidents
  • Convinced prospects that SDS can deliver on services promised by including New Relic in sales presentations
  • Transformed team into metrics-driven, fact-based decision-making organization
New Relic has had a transformational effect on how our team operates. We are now a metrics-driven, fact-based decision-making organization. We’ve moved away from trial-and-error methods of troubleshooting, and we rely on this software to eliminate 95% of potential causes right off the bat.
Kamila Bajaria Senior Director of Infrastructure Systems, Schawk Digital Solutions

SGK (formerly marketed as Schawk, Inc.) is a leading global brand development, activation, and deployment company that drives brand performance for more than 25 Fortune 100 companies and some of the world’s most iconic brands. Schawk Digital Solutions (SDS), a division of SGK, specializes in graphic design, packaging, and digital promotion. BLUE™, a core SDS offering, is a cloud-based software platform that delivers a set of global capabilities to help organizations control and manage brand development, brand deployment assets and activities to drive brand performance. The Java-based multi-tier web application supports the creation, workflow, and management of consumer packaging and labeling design used by more than 60 clients and 65,000 users worldwide.

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