|Browser Key Features|
|Browser Pageviews and Page Load Times|
|JS Errors and Instance Details|
|AJAX Timing and Call Reports|
|Browser Session Traces|
|Filterable Geography Analytics|
|New Relic Platform|
|New Relic Data APIs|
|Alerting Integrations: PagerDuty, Slack, etc.|
|Service Topology Maps|
|Ticketing Integrations: JIRA, Pivotal, etc.|
|Unlimited New Relic Users|
|SOC 2 Audited Service|
What is a pageview?
A pageview occurs each time a visitor views a page on your website, regardless of how many "hits" are generated. Pages are comprised of files. Every image in a page is a separate file. When a visitor looks at a page (a pageview), they may see numerous images, graphics, pictures etc. and generate multiple "hits".
What if I don't know my typical monthly usage?
That’s okay. If you don't know at first, we’ll put you on a base plan. At the start of the next month, we'll run a report to analyze your previous month's usage. If there's an overage, an Account Manager will contact you with options to meet your needs.
How does the subscription plan work?
Annual Billing (Best Price) — We charge your credit card every month based on your plan, at a discounted rate. You can increase your license of purchased units at any time and charges will adjust with the next monthly bill. Your account will automatically renew at the end of the year unless you change your subscription. If you cancel prior to the end of your annual subscription, you will be charged a penalty.
Monthly Host Billing (Flexible Commitment) — We charge your credit card each month based on your plan, at the retail rate. You can change this number at any time and we’ll adjust with your next monthly bill accordingly. You can cancel service or downgrade to a lower level of service without penalty. Your account will automatically renew each month unless you change your subscription.
What if I want to cancel my service?
No problem. If your account is on a monthly plan, simply cancel before your next billing period. You won't be charged for the next month of service. If you have an annual subscription, you may cancel without penalty within 30 days prior to your renewal date.
If you're on an On-Demand Plan, you'll be charged for the hours your applications were connected to New Relic during the month in which you cancel.
Can I try New Relic Browser before I buy it?
Yes. You'll be able to try New Relic Browser’s Pro version free for 14 days with no credit card required. Once you deploy, and we start receiving data, your 14-day trial begins. If you don't buy after your trial, your account automatically downgrades to Lite (free forever).
How do I deploy New Relic Browser?
There are two ways for you to deploy New Relic Browser:
- Server-side Agent - This is a server-side agent which automatically deploys New Relic Browser to all your applications pages. This is the same agent which provides data for New Relic APM and New Relic Insights, both included during your free trial.
I’m an existing APM customer, do I have access to New Relic Browser?
If you are an existing New Relic APM customer, you have access to Browser Lite. Additionally you can start a Pro trial to try out the Pro version, which comes with advanced Browser monitoring features. To get started using New Relic Browser Lite you will need to enable these features inside your Browser settings.
How do I enable Browser Lite features in my Browser Settings?
When enabling browser monitoring for an application with APM - go to the settings tab in the left hand navigation, select application, and you will be directed to a setting page where you can configure many browser settings - one of which is a box which says “enable browser monitoring.
What browsers do you support?
Instrumentation is compatible with every browser type, including Chrome (Google), Firefox (Mozilla), Internet Explorer (Microsoft), and Safari (Apple).
- Exception: AJAX timing features are not available with IE 7 and 8, Chrome for iPhone, and Chrome for iPad.
How do I remove New Relic from my application?
Unplugging is easy; Simply remove our Agent extension from your application and all the great New Relic stuff is gone, too. And we will be sad.
What is Multi-Account Management?
For Pro and Enterprise subscriptions, you have access to Multi-Account Management which allows account owners to create sub-accounts for different applications. This is useful, for example, to limit users so they can view specific applications and not others. A New Relic account serves as the parent account with its own license key. Sub-accounts have their own license keys to keep the sub-accounts and parent accounts from sharing any application data.
What is the criteria for a Standard vs. Critical Support Issue?
Each New Relic Support package (Platinum, Gold, and Silver) has unique support response times and channels for Critical and Standard Support issues. A Critical Support Issues is classified when you, the customer, experiences one or more of the following:
- Application Crash: You believe the New Relic Agent is crashing or significantly impacting the performance of your applications.
- Data Unavailability: Applications are not reporting data to the New Relic Application.
- Site Unreachable: The inability to access the New Relic Dashboard.
If the issues are not classified as any of the three above, you will receive support according to your support plans Standard Support Issue response time.
Do you have any further technical documentation?
Yes, you can visit the New Relic Browser docs site for more detailed technical information.
Still have questions?
Talk to one of our specialists.
Premium Support Options
|<$10K Annual Spend||$10K – $100K Annual Spend||>$100K Annual Spend|
|Response Time||1 Hour||1 Hour||1 Hour|
|Support Hours||M-F 6AM – 6PM PST||24/7||24/7|
|Response Time||24 Hours||6 Hours||3 Hours|
|Support Hours||M-F 6AM – 6PM PST||24/7||24/7|