While the COVID-19 pandemic brings unprecedented uncertainty about the future, the Relics who comprise our global workforce have shown remarkable resilience and adaptability, and have taught us about how they work best. We have taken the past year and a half to listen, learn, and evolve our approach to the Future of Work while simultaneously transforming our business to help our employees and customers succeed.
Since the beginning of the pandemic, our utmost priority has been the health and safety of our employees and customers, and in turn, their friends, families, and communities around the globe. In March of 2020, we instituted a mandatory work-from-home policy for our 2000+ employees and across our 16 global offices spanning 12 countries. While most of our employees have worked remotely since the beginning of the pandemic, we have taken a phased approach to begin re-opening our offices to meet local and government requirements, with mask and social distancing requirements in effect.
Today, we are announcing our global “Future of Work” philosophy and separately, a COVID-19 vaccine requirement. Even as conditions continue to change, we believe it is paramount to provide our employees, and share with the broader tech community, our approach to the Future of Work at New Relic. We have designed our philosophy based on feedback from our workforce, leadership team, and peers. Core to our ethos is the responsibility to prioritize the safety and health of our Relics, customers and community, and to take actions that are fair, equitable, inclusive, and based on mutual trust. That means being outcome-focused and allowing for flexibility in how and where work is done. Our global workplace philosophy enables flexibility for individuals based on local needs and requirements.
We believe in empowering all Relics to achieve their business goals in support of our company vision, strategy, and values through a workforce model (Flex First) that provides flexibility in where Relics work — whether that's in a New Relic office, from home, or in between — as long as it doesn’t conflict with business and customer needs. Flex First reflects our dedication to our employees, customers, and core values, as well as our belief that as we continue to grow, our productivity and performance will continue to be measured by outcomes.
Flex First model
Flex First prioritizes flexibility in where employees work. This approach allows employees to work in a variety of places that best support their success, including fully office-based, fully remote, or a combination of both. Flex First means that most employees can choose where they work, depending on operational requirements.
Employees can work with their manager to arrange and agree to any work option that differs from their initial or current work arrangement. Work location is defined as employees’ physical location: city, state, and country. Work site is an additional designation for employees who are within a reasonable commuting distance to one of New Relic’s physical locations, and include fully remote, hybrid, and office-based daily work arrangements. Work site locations include:
- Fully Remote — Employee is based at home, in one of New Relic’s approved work locations.
- Hybrid — Employee is based within a reasonable commuting distance to one of our physical locations and works from the office some days each week and from home the rest of the time.
- Office-Based — Employee works from one of our office locations three or more days per week.
COVID-19 vaccine requirement
We believe that we have a duty to protect all global Relics and set an example for all organizations on our approach to COVID-19 prevention. Vaccines have been proven to protect against serious illness from the novel coronavirus, as well as lessen rates of transmission. Vaccines are proven to be a more effective protection than antibodies from prior infection. Therefore, New Relic is taking action to ensure the safety of our employees, customers, and communities, by enacting a COVID-19 vaccination requirement for all US operations (including global employees visiting the US for work) and for the Company's operations in Australia and Singapore. Compliance with our vaccine policy is also strongly encouraged for other New Relic locations and employees outside the US.
All US employees, including new hires and fully remote workers, are required to show proof of vaccination as a condition of employment, unless a reasonable accommodation is approved in advance and in compliance with applicable law. We understand that not everyone is medically able to be vaccinated, and that there are other reasons someone may object to being vaccinated. Accordingly, the Company has an accommodations process in place.
Australia and Singapore
All employees are required to show proof of vaccination before working onsite at an Australian and Singaporean New Relic office (or shared office space), attending a company event off site, and/or traveling for business or to a customer site. Employees must provide us with evidence of their vaccination record before starting employment, or at other times as requested, unless an accommodation has been granted by New Relic. Certain jobs require full-time or part-time on-site, event attendance, and/or significant travel. Vaccination is a condition of employment for those jobs unless an accommodation is applicable.
This vaccine policy is a key part of New Relic’s overall strategy and commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic. This policy is designed for use together with, and not as a substitute for, other COVID-19 prevention measures. After vaccination, everyone in New Relic workplaces should continue to follow all of our current office guidelines to protect themselves and others, including wearing a mask indoors (currently encouraged but optional), staying at least 6 feet apart from others, avoiding crowds, and washing or sanitizing their hands frequently.
Laws and information pertaining to COVID-19 are in constant change, and where this policy may be outdated or inapplicable, we will apply current law and applicable health agency guidance. New Relic will make modifications for employees if the state, region, etc. where they live has a law that impacts our COVID-19 policy requirements.
We are building a modern workforce with flexibility at the forefront, and by doing so providing our people with an exceptional place to work, collaborate, and foster community. And this is only the beginning. To learn about New Relic and view open roles, visit newrelic.com/careers.
The views expressed on this blog are those of the author and do not necessarily reflect the views of New Relic. Any solutions offered by the author are environment-specific and not part of the commercial solutions or support offered by New Relic. Please join us exclusively at the Explorers Hub (discuss.newrelic.com) for questions and support related to this blog post. This blog may contain links to content on third-party sites. By providing such links, New Relic does not adopt, guarantee, approve or endorse the information, views or products available on such sites.