Clearly defined and well-measured Service Level Objectives (SLOs) and Service Level Indicators (SLIs) are a key pillar of any reliability program. SLOs allow organizations and teams to make smart, data-driven decisions about risk and the right balance of investment between reliability and product velocity.
Join New Relic’s Elisa Binette, Sr. Manager of Site Reliability Engineering, as she discusses:
- The common definition of reliability (and what it really means)
- The importance of boundaries
- How to define SLOs
- The importance of measurement and how it changes with different architectures