The Three Dimensions of Monitoring Digital Customer Experience

Understanding the elements that go into the monitoring of the digital customer experiences you deliver

As companies move more and more of their customer interactions to the web and mobile devices, the digital customer experience increasingly becomes the primary way they interact with their customers and prospects. But to truly grasp the importance of delivering a great digital customer experience, you have to understand exactly what the term means, what dimensions compose a digital customer experience, and what Key Performance Indicators (KPIs) to track to determine the Quality of Service you are providing.

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