We are incredibly excited to share some fantastic news that highlights our dedication to innovation and our amazing customers. For the 13th consecutive time, New Relic has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Observability Platforms.
This consistent recognition means a lot to us. We feel it's a powerful validation of our platform's growth and our strategy in the world of observability. Gartner evaluates vendors based on their ability to execute and their completeness of vision. We think our consistent placement in the Leaders quadrant—every single time since its inception in 2012— shows we're continuing to set the pace in the category.
As our CEO, Ashan Willy, perfectly puts it:
“New Relic's consistent recognition as a Leader across all 13 iterations of the Gartner Magic Quadrant for Observability Platforms since 2012 speaks volumes. In our view, this report validates our vision for AI and agentic orchestration, echoing what we hear from customers - when their most critical projects demand performance and reliability, they trust New Relic. Our continued investment in innovating our intelligent observability platform has been thoughtfully designed to anticipate and meet the needs of modern enterprises.”
Observability for Everyone: Translating AI Vision into Practical Use Cases and Business Impact
At New Relic, we’re pioneering the future where AI-powered observability integrates into the fabric of your existing operations. We’re bringing our AI capabilities directly into the tools and workflows your teams already use.
Over the past year, we’ve advanced our partner ecosystem with numerous agentic AI integrations. These integrations are designed to bring critical observability data and intelligent announcements about integrations with industry leaders like ServiceNow, GitHub Copilot, and Amazon Q Business.
Most recently, our integration with GitHub Copilot’s new coding agent closes the loop on issue detection, drastically reducing your time to resolution by proactively monitoring and even helping to repair code issues directly within your development environment.
We’re not alone in this vision. Luke Hoban, VP Engineering, Developer AI at Microsoft, recently commented, “I see partners like New Relic as being a core part of how we're going to enable these coding agents, and other agents on the platform, to really realize the full potential they have."
Embedded within our single, powerful intelligent observability platform is our AI Monitoring capability, which provides broad visibility across the AI stack for GenAI applications built with enterprise-grade Large Language Models (LLMs) like DeepSeek.
According to our AI Unwrapped: 2025 AI Impact Report, enterprises have been adopting New Relic AI Monitoring at a steady 30% growth in usage quarter-over-quarter since its launch last year. Plus, we recently announced support for the Model Context Protocol (MCP), empowering developers building and providing MCP services to access deep, actionable insights for quickly pinpointing and resolving any issues with AI applications.
Anticipating and Meeting Customer Needs with 25+ Platform Innovations and Industry-Specific Solutions
At New Relic, our mission is to empower you to optimize business and IT operations and effectively control costs. Our intelligent observability platform is offered via a usage-based pricing model, which aligns your cost with the actual value you derive.
Driven directly by your usage data and feature requests, we've unveiled more than 25 new platform innovations in the past year alone. These capabilities are thoughtfully designed to meet the real-world needs and challenges of modern enterprises.
New Relic offers full, native support for OpenTelemetry (OTel). This means you have the power to easily integrate telemetry data from any source while leveraging New Relic's advanced analytics, powerful AI capabilities, and unified platform experience.
We've fine-tuned our platform to serve the unique needs of specific industries like retail, healthcare, and media and entertainment, including launching the industry’s first intelligent streaming video observability solution, for excellent digital experiences.
Our recently announced innovations embed even further intelligence into the platform. This includes advanced AI capabilities like the industry’s most comprehensive Predictions engine, which anticipates problems before they occur, driving better system performance, increased uptime, and improved revenue. We've also launched powerful cost optimization capabilities to foster engineering excellence and developer productivity, including Cloud Cost Intelligence for detailed views into your multi-cloud cost trends, drivers, and impacts.
By aligning our product innovation roadmap directly with your data and requests, we ensure our customers receive the best possible experience.
Recommended by Customers as Their Platform of Choice: The Ultimate Validation
We are incredibly proud that our customers consistently recommend New Relic as their platform of choice. We feel this is evidenced by the high levels of satisfaction customers reviews. We’re rated on the Gartner Peer Insights™ platform, maintaining an impressive overall rating of 4.5 out of 5.0 stars based on 1,392 verified customer reviews as of July 10, 2025. Hear from some customers:
“That's the best monitoring out there! Currently there are no other tools as complete as New Relic!” DevOps Engineer, Banking
"Great monitoring tool - would never look anywhere else…Great overall experience, love logging in everyday to see what our application is doing or has been doing, checking API logs, checking systems and containers and making sure we find out about problems before our users…it is super easy to integrate with, super easy to navigate and manage. The UI is fantastic, the performance is great.” Group Product Manager, IT Services
"My experience with support was good. The tool has a friendly interface and is easy to use." IT Infrastructure Analyst, Manufacturing
Thank You: A Partnership in Innovation
This achievement and honor belongs to our entire community – our innovative teams, our dedicated partners, and most importantly, you, our customers. Your trust, your challenges, and your invaluable feedback drive us to continuously push the boundaries of observability.
We invite you to download a complimentary copy of the 2025 Gartner® Magic Quadrant™ for Observability Platforms.
The views expressed on this blog are those of the author and do not necessarily reflect the views of New Relic. Any solutions offered by the author are environment-specific and not part of the commercial solutions or support offered by New Relic. Please join us exclusively at the Explorers Hub (discuss.newrelic.com) for questions and support related to this blog post. This blog may contain links to content on third-party sites. By providing such links, New Relic does not adopt, guarantee, approve or endorse the information, views or products available on such sites.
Gartner, Magic Quadrant for Observability Platforms, Gregg Siegfried, Matt Crossley, Padraig Byrne, Andre Bridges, Martin Caren, 7 July 2025.
GARTNER is a registered trademark and service mark, PEER INSIGHTS, and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
