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Terms of Service

Welcome to the New Relic application performance monitoring service (the “Service”), a service of New Relic, Inc. (“New Relic”, “we”, or “us”). Please read these Terms of Service carefully, as they contain the legal terms and conditions that govern your use and access of the Service. New Relic reserves the right to update and change the Terms of Service from time to time by posting an updated version of such Terms of Service at http://newrelic.com/terms no later than thirty (30) days prior to the posted effective date of such update. If you continue to use or access the Service after the posted effective date, you hereby agree to the updated Terms of Service. Unless New Relic otherwise indicates, your use of any new features, changes, and enhancements to the current Service, including the release of new features and resources, shall be subject to the Terms of Service.

BY SIGNING UP FOR AN ACCOUNT OR BY USING THE SERVICE, YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. THE TERM “YOU” REFERS TO THE INDIVIDUAL OR CORPORATE END USER THAT IS SPECIFIED IN THE REGISTRATION INFORMATION ASSOCIATED WITH SUCH END USER’S ACCOUNT FOR THE SERVICE.

Account Terms

  1. You must provide your legal full name, a valid email address, and any other information requested during the account signup process in order to obtain an account. You must ensure that all account information remains complete and accurate.
  2. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
  3. You are responsible for maintaining the security of your account and password, and are responsible for all activities conducted using your account and password. New Relic cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  4. You may not use the Service for any illegal or unauthorized purpose. Without limiting the foregoing, you may use the Service only in accordance with the use parameters of your account’s plan level (“Plan Level”), including host and user limitations, and you agree not to attempt to circumvent such limitations.

Payment and Pricing Terms

Payment and pricing terms for the Service are set forth on New Relic’s pricing information page available at http://www.newrelic.com/pricing, which is incorporated by reference into these Terms of Service.

Cancellation and Termination

  1. You will continue to be billed for the Service until New Relic terminates your account in accordance with these Terms of Service or you properly cancel your account. You are solely responsible for properly canceling your account. You can cancel your account by browsing to your account settings, selecting the subscription tab, and clicking "Cancel my account".
  2. If you cancel the Service before the end of your current paid up month, your cancellation will take effect upon completion of the billing cycle that has already been paid.
  3. New Relic, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other New Relic service, for any reason at any time. Such termination of the Service will result in the suspension or deletion of your Account or your access to your Account. New Relic reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

  1. New Relic reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  2. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from New Relic. Such notice may be provided at any time by posting the changes to the New Relic Site (rpm.newrelic.com or www.newrelic.com) or the Service itself. If you do not agree to such pricing change, you may cancel your account during such 30-day period. By continuing to use the Service after the effective date of such pricing change, you hereby agree to such pricing change.
  3. New Relic shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Software Licenses, Copyright and Content Ownership

All software (including the New Relic agent) that is furnished to you in connection with the Service is provided subject to the terms of a separate end-user license agreement that accompanies such software. You agree to abide by the terms of such end-user license agreement in your use of such software.

The Service (including all of its software and technology components), together with all intellectual property rights therein, are the exclusive property of New Relic and its suppliers. The look and feel of the Service is copyright ©2008 - 14 New Relic, Inc. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements of the Service without express written permission from New Relic. Other trademarks, service marks, and trade names that may appear on the Site are the property of their respective owners.

Service Level Commitment

New Relic is committed to providing our customers with a great experience with our products. New Relic is provided using the software-as-a-service model. In this model, the software you use to manage your application is comprised of two components: The New Relic Agent, which is a small software module that is deployed inside your application; and the Service which is a set of software programs that collect, store, correlate and present the metric data sent from the Agent in your application to our service. The service level within New Relic's control is the Availability of the Service. The Service shall be considered Available so long as customers are able to log in to the New Relic user interface and see application performance data. We endeavor to make the Service Available at all times with the exception of very short maintenance windows that occur periodically throughout the month. New Relic will use commercially reasonable efforts to maintain Service Availability of at least 99.8% during any monthly billing cycle. Excluding planned maintenance periods, in the event the Service Availability drops below 99.8% for two consecutive monthly billing cycles or if the Service Availability drops below 99.0% in any single monthly billing cycle, you may terminate the Service with no penalty. Such termination will be effective as of the end of the then-current billing period and no additional fees shall be charged. Customers may request the service level attainment for the previous month by filing a support ticket on our Support Site.

General Conditions

  1. Your use of the Service is at your sole risk, and New Relic makes no representations that the Service will accurately diagnose or correct every performance problem in your application.
  2. Technical support is only provided to users that have paid for a Plan Level, and no technical support is available for any free Plan Levels. Technical Support shall be provided in accordance with the terms and conditions set forth in the New Relic Support FAQ, available at http://newrelic.com/docs.
  3. You understand that New Relic uses third party vendors and hosting partners to provide the necessary hardware, software, networking, and related technology required to run the Service. New Relic is not responsible for any failures attributable to third parties.
  4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, New Relic, or any other New Relic service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by New Relic.
  6. You understand that the technical processing and transmission of the Service may be transferred unencrypted over a network, and assume all risks related thereto. New Relic shall not be liable to you for any liabilities arising from the operation of the Service over the Internet or other network.
  7. You must not transmit any worms or viruses or any code of a destructive nature.
  8. If the amount of data collected in providing your Service significantly exceeds the average amount of data collected (as determined solely by New Relic) of other New Relic customers at your subscription level, we reserve the right to immediately disable your account or throttle your Service until you can reduce your bandwidth consumption.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND NEW RELIC EXPRESSLY DISCLAIMS ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, NEW RELIC DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE COMPLETE, ACCURATE, OR RELIABLE, THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT NEW RELIC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF NEW RELIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING ANY SUCH DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE; THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; TERMINATION OF YOUR ACCOUNT; OR ANY OTHER MATTER RELATING TO THE SERVICE.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, NEW RELIC’S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATING TO THE SERVICE (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO THE GREATER OF FIFTY U.S. DOLLARS (U.S. $50) OR THE AMOUNTS YOU PAID TO NEW RELIC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM.

Miscellaneous

This Agreement shall be governed by the laws of the State of California without giving effect to any conflicts of laws principles that may require the application of the law of a different jurisdiction. For any dispute or proceeding arising from or relating to this Agreement, you agree to submit to the jurisdiction of, and agree that venue is proper in, the state courts located in San Francisco County, California, and in the federal courts located in the Northern District of California. The failure of New Relic to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and New Relic and govern your use of the Service, superceding any prior agreements between you and New Relic (including, but not limited to, any prior versions of the Terms of Service).

In addition, our privacy policy: http://newrelic.com/privacy is incorporated into, and considered a part of the New Relic Terms of Service.

These Terms of Service were last updated on March 13, 2013. You can review the most current version of the Terms of Service at any time at: http://newrelic.com/terms. Questions about the Terms of Service should be sent to to info@newrelic.com.

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