SAN FRANCISCO – May 17, 2011 – Today, New Relic announced the release of real user monitoring as part of its core SaaS application performance management offering. Effective immediately, all New Relic users will have free access to the new capability. Now, with over 10,000 active accounts reporting over 6 billion performance metrics per day, New Relic is the single, all-in-one performance analytics product that allows businesses to manage and monitor web application performance from the browser to the line of code.
"By offering real user monitoring within our all-in-one SaaS offering for free, we are continuing our mission of disrupting the status quo within the application management industry. In the cloud-era, we believe traditional monitoring models are extinct. Our customers are looking for easy-to-use offerings that provide real-time views into their performance, and this product release extends their visibility to the end user within minutes of deployment."
-- Lew Cirne, founder and CEO, New Relic
"Current monitoring solutions take an outside-in approach to end-user monitoring, relying on synthetic transactions and pingers to approximate user behavior. These approaches can be good for telling you if you site is up at 3 am in a distant part of the world, but they are no substitute for the ability to tell you what users are actually doing, and we are delivering that capability today."
-- Lew Cirne, founder and CEO, New Relic
"With the addition of Real User Monitoring as a core capability of their solution, New Relic has taken a pivotal next step in the evolution of its on demand web application performance management service. As more and more organizations migrate to the cloud, providing deep visibility into applications and real user experiences becomes highly critical. The advantage of having an integrated offering that combines these capabilities can provide enormous value to development and operations teams, as well as the platform providers who all have a stake in app performance and end-user satisfaction."
-- Rona Shuchat, program director, application outsourcing services, IDC
"Web app builders and owners care about their user’s experience. The fact is, speed matters. Seeing exactly what real users are experiencing in a web app or web site provides tremendous value for both platform providers and their customers. New Relic lets any company gain critical visibility into web performance with immediate time to value."
-- Dries Buytaert, Co-creator Drupal, CTO Acquia
"It is very hard to predict how users will actually use your application. When you create and release a new feature, its almost impossible to know which use case will be the most popular. Real user monitoring from New Relic allows our developers to focus on the features that our users actually use. By doing so, we get faster and more agile as a company."
-- David Ting, VP of Engineering, IGN Entertainment
"As the leading cloud-based help desk, our competitive advantage is that we are the fastest way to enable great customer service. Since performance is so critical to the success of both Zendesk and our customers, we chose New Relic to optimize Zendesk and to prevent performance bottlenecks before they happen. Real User Monitoring is a real breakthrough."
-- Zack Urlocker, COO, Zendesk
New Relic Real-User Monitoring is available today and the capability is automatically included in all New Relic editions at no extra cost. Customers need to simply upgrade their agent to the latest release.
Online ResourcesAbout New Relic, Inc. is the all-in-one web application performance management provider for the cloud and the datacenter. Its SaaS solution combines real user monitoring, application monitoring, server monitoring and availability monitoring in a single solution built from the ground up and changes the way developers and operations teams manage web application performance in real-time. More than 20,000 organizations use New Relic to optimize over 8 billion transactions in production each day. New Relic also partners with leading cloud management, platform and hosting vendors to provide their customers with instant visibility nto the performance of deployed applications. New Relic is a private company headquartered in San Francisco, Ca. New Relic is a registered trademark of New Relic, Inc. To learn more, www.newrelic.com.
Katherine Nellums
415-321-2347
Katherine.nellums@lewispulse.com
John Essex
415-404-6740
