Case Study: MercadoLibre
Monitoring thousands of servers in the cloud for Latin America’s largest eCommerce company. MercadoLibre is the largest eCommerce platform and marketplace in Latin America. The company was incorporated in 1999 with an IPO in 2007. It operates in thirteen countries throughout Central and South America as well as Portugal, and is the leading eCommerce site in each of them. MercadoLibre has an ecosystem of four business units - the MercadoLibre Marketplace, the MercadoPago payments solution, the MercadoClics advertising program and the MercadoShops online stores solution. In the first half of 2011, the Marketplace processed 22 million sales, the Mercado Pago processed $500 Million in payments, the MercadoClics served 12,000 advertisers and the relatively new MercadoShops boasts over 30,000 stores. Their new mobile app launched in October, 2011, was downloaded over 700K times and was providing .5% of the total MercadoLibre revenue in just 6 weeks.
"Embedding New Relic in every application we develop and push to the marketplace is essential to MercadoLibre’s continued growth and success."
Daniel Rabinovich
CTO – MercadoLibre
CTO – MercadoLibre
Challenges
- Maintain high performance on all four eCommerce platforms (Marketplace, Advertising, Payments, Stores) across 13 countries in Latin and Central America as well as Portugal
- Redesign and migrate from one unified monolithic system to an open API-based platform - a totally decentralized ecosystem running on thousands of servers and web applications
- Equip every development team with tools to monitor, measure, and improve performance within their application
Solution
- Deployed New Relic to several hundred applications within two weeks, showing immediate value
- Based on results, individual developers advocated for standardizing on New Relic
- New Relic used across the entire eCommerce ecosystem – database, server, front-end – in every phase from concept to post-release
Results
- Mercado now requires New Relic be pre-installed in every application
- Individual teams have the control and ownership needed for continued fast paced-expansion
- Company continues to add hundreds of New Relic instances every month
Environment
Java, Node.js, jQuery, and Grails; internal cloud on open stack located in Sterling, VA, all monitored by New Relic
