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Case Study

BlackLine Logo

Founded in 2001, BlackLine Systems provides enterprise-class software used to automate and control the financial close process, including the complex and cumbersome account reconciliation process. The company delivers its application over the Internet through its BlackLine OnDemand Software-as-a-Service (SaaS) offering.

BlackLine has completed the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) report – an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) which sets guidelines for auditors to use in order to objectively assess the internal controls of service organizations. SSAE 16 effectively replaces the prior Statement on Auditing Standards No. 70 (SAS 70) as the authoritative guidance on service organizations. (BlackLine completed its original SAS 70 report in 2009.)

While undergoing the SSAE 16 audit, BlackLine also successfully completed an International Standard on Assurance Engagements No. 3402 (ISAE 3402) evaluation, showing that the company has the proper controls and processes in place to meet the stringent international audit and accounting reporting standards for service organizations, as set forth by the International Auditing and Assurance Standards Board (IAASB).

BlackLine offers a secure, state-of-the-art, hosted solution and provides all backups, disaster recovery, maintenance, support, etc. Both the BlackLine application and Rackspace data center have gone through successful SSAE 16/ISAE 3402 audits, giving clients even greater peace of mind that their data is safe and secure.

Headquartered in Los Angeles with offices in Atlanta, Chicago, London, New York, Portland, Ore. and Sydney, BlackLine delivers its services to companies around the globe.

"We would not want to troubleshoot anything on the application layer without New Relic. It kick starts the process. We can quickly see if the issue is on the database side or web services side. That simple piece of information gives you a head start and saves you time." – Nils Rurack Sr. Web Engineer BlackLine Systems

Challenges

  • Deliver superior performance for month-end processing SaaS app to global customer base
  • Deliver high performance and 100% uptime to assure compliance with financial deadlines
  • Find and diagnose performance issues before they affect customers

Solution

  • BlackLine uses New Relic for end-to-end application performance, quickly establishing baseline for application's performance characteristics
  • Rackspace Hosting with Rackspace Critical Sites Service for 100% production platform uptime
  • Real User Monitoring, (RUM) for browser response times and end-user and application performance analysis
  • New Relic alerts and Apdex for early warning system for any performance issues

Results

  • Problems discovered and fixed before customer is aware of them
  • Incremental performance improvements become a reality
  • End-user experience and customer satisfaction improved
  • 10-20% time savings for identifying and fixing performance issues
  • Ability to verify and prove theories, identify low hanging fruit for improvements

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